Terms of Service

§1. General provisions

1. These Terms define the rules and conditions for providing by electronic means a service consisting of making available a mobile application named Pillio (the "App"), whose functionality consists of displaying information about potential interactions between selected medicinal products, active substances, dietary supplements or other reference entries indicated in the App.

2. The Service Provider is Bartosz Tomczyk, with an address in Wroclaw at ul. Antoniego Slonimskiego 13/74, NIP: 6932119180, email address: kontakt@pillio.health (the "Service Provider").

3. The Terms are made available free of charge in the App, in the place where it is downloaded or on the website pillio.health, in a way that allows them to be obtained, reproduced and stored.

4. Starting to use the App means that the User has read the Terms and accepts their content. If the User does not accept the Terms, use of the App is prohibited and should be stopped immediately.

5. The Terms constitute terms for the provision of electronic services within the meaning of the applicable provisions of Polish law.

6. The App is directed primarily to Users located in the territory of Poland.

7. The App is not directed to children. If a minor uses the App, they should do so only with the consent and under the supervision of a parent or legal guardian.

8. To the extent not regulated in the Terms, mandatory provisions of Polish law and, where appropriate, European Union law apply.

§2. Definitions

For the purposes of the Terms, the following terms have the following meanings:

1. App - Pillio software made available by the Service Provider.

2. Google Play - the app store and digital distribution system operated by Google through which the User may download the App, use the Subscription, manage payments and cancel the Subscription.

3. Consumer - a User who is a natural person performing a legal act not directly related to their business or professional activity.

4. Free Plan - the free scope of App functions available to the User without an obligation to purchase a Subscription.

5. Entrepreneur with consumer rights - a natural person entering into an agreement directly related to their business activity where the content of that agreement shows that it does not have a professional nature for that person, resulting in particular from the subject matter of their business activity.

6. Intended Use - the scope of permitted use of the App defined exhaustively in §4 of the Terms.

7. Subscription - paid, renewable access to selected App functions, billed monthly or annually through Google Play.

8. Service - the service provided electronically by the Service Provider through the App.

9. End Device - the User's electronic device enabling installation and launch of the App.

10. User - any natural person using the App.

11. Result - any information, message, indication, description, warning, compilation or comparison result displayed by the App.

§3. Type and scope of the Service

1. The Service consists of enabling the User to obtain and display Results of an informational and reference nature concerning potential interactions between selected entries.

2. The App allows the User to create and organize a list of medicinal products, over-the-counter medicines, dietary supplements or other reference entries and to check potential interactions between them.

3. The App does not require creating an account, logging in or providing identifying data to use its basic functions.

4. Under the current operating model of the App, to check potential interactions, the App transmits to the Service Provider's server only the data necessary to perform that check, in particular identifiers or names of selected medicinal products, active substances, dietary supplements or other reference entries. Other data saved in the App, in particular settings, history, schedules, health profile, notes and preferences, remains local on the User's End Device unless a given function expressly states otherwise.

5. The App uses a local artificial intelligence model operating on the User's End Device. Data entered by the User into the App is not used to train external artificial intelligence models.

6. Use of the App under the Free Plan is free of charge.

7. Access to selected advanced App functions may require the purchase of a Subscription.

8. The agreement for provision of the Service under the Free Plan is concluded when the User starts using the App and is concluded for an indefinite period.

9. The agreement for provision of the Service in the scope of the Subscription is concluded when the Subscription is purchased through Google Play and remains in force for the period resulting from the selected Subscription variant.

§4. Intended Use of the App and exclusion of medical functions

1. The Intended Use of the App is strictly limited to presenting the User with general information about potential interactions between indicated entries, solely for:

1. educational purposes,

2. informational purposes,

3. reference purposes,

4. auxiliary familiarization with general material,

5. preparing topics for a conversation with a doctor, pharmacist or other qualified healthcare professional.

2. The App is not intended for:

1. diagnosing diseases or health conditions,

2. preventing, monitoring, predicting or forecasting diseases,

3. treating, alleviating or compensating for disease, injury or disability,

4. making, supporting, automating, confirming or validating diagnostic or therapeutic decisions,

5. determining, calculating, recommending or changing dosage,

6. making decisions to start, stop, resume, limit, increase, decrease or replace any treatment,

7. monitoring physiological parameters or health status,

8. alerting to a threat to health or life,

9. replacing the professional assessment of a doctor, pharmacist or other qualified healthcare professional.

3. The Service Provider does not intend the App to be used as a medical device or as software used to make diagnostic or therapeutic decisions.

4. The App does not constitute a healthcare service, medical service, medical advice, pharmaceutical advice, telemedicine or clinical consultation.

5. Use of the App does not create a doctor-patient relationship, pharmacist-patient relationship or any other legal relationship appropriate for providing healthcare services.

6. The User may not make any health decisions solely on the basis of Results, and in particular may not, without prior consultation with a qualified healthcare professional:

1. stop taking a medicine,

2. change a dose,

3. change the manner of taking it,

4. combine or separate therapies,

5. replace one product with another,

6. ignore adverse symptoms or delay seeking professional help.

7. In urgent cases, in situations threatening health or life and in situations requiring urgent clinical assessment, use of the App may not delay contact with appropriate medical personnel or emergency services. In the event of a direct threat to health or life, the User should immediately contact the emergency number 112 or the appropriate medical facility.

§5. Subscription, payments and Google Play

1. The App operates in a freemium model: the Free Plan is available without an obligation to purchase a Subscription, and selected advanced functions may be available only as part of a Subscription.

2. The Subscription may be available in a monthly or annual variant.

3. The price, billing period, scope of functions, currency, taxes, renewal rules and other Subscription terms are presented to the User in the App or in Google Play before the User purchases the Subscription.

4. The purchase of the Subscription, collection of payment, renewal of the Subscription, cancellation of the Subscription and any refund settlements are handled by Google Play in accordance with Google Play rules, the User's Google account settings and mandatory provisions of law.

5. The Subscription renews automatically for subsequent billing periods unless the User cancels the Subscription in Google Play before the next renewal.

6. The User cancels the Subscription independently in Google Play, in particular by going to the subscriptions section in Google Play, selecting the Pillio Subscription and using the option to cancel the Subscription.

7. Uninstalling the App does not cancel the Subscription. To stop automatic renewal of the Subscription, the User should cancel it in Google Play.

8. After cancelling the Subscription, the User may retain access to the functions covered by the Subscription until the end of the period for which payment was made, unless Google Play rules or mandatory provisions of law provide otherwise.

9. Cancelling the Subscription does not automatically result in a refund of the fee for the current billing period.

10. The Terms do not provide for an additional contractual right to a refund of fees for an unused Subscription period. Any refunds may be due only in cases resulting from Google Play rules or mandatory provisions of law.

11. The Service Provider does not process the User's payment card data. Payment data is processed by Google Play or the relevant payment provider in accordance with the rules of those entities.

12. In the event of problems with payment, cancellation of the Subscription, renewal of the Subscription or a refund, the User should first use the mechanisms available in Google Play.

§6. Technical conditions for using the App

1. Proper use of the App requires:

1. having a compatible End Device,

2. having an operating system and software environment allowing installation and launch of the App,

3. using current software supported by the device manufacturer,

4. access to Google Play to the extent required to download the App, purchase the Subscription, cancel the Subscription and update the App,

5. an internet connection to the extent required to download the App, make a purchase, handle the Subscription, update the App or use functions requiring an internet connection.

2. The User is responsible for:

1. the technical condition of their own End Device,

2. security of the operating system,

3. updates, settings and safeguards of their own ICT environment,

4. securing access to their device and Google account.

3. The Service Provider does not guarantee full compatibility of the App with all devices, operating systems, software versions, system overlays or User environment configurations.

4. The Service Provider may periodically suspend availability of the App or part of it for technical, security, maintenance, development, legal or organizational reasons.

5. The User should install App updates if they are made available, in particular where updates concern security, bug fixes, legal compliance or proper operation of App functions.

§7. Rules for using the App

1. The User is obliged to use the App:

1. in accordance with its Intended Use,

2. in accordance with the law,

3. in a manner that does not infringe the rights of the Service Provider or third parties,

4. with respect for principles of social coexistence and good practices.

2. It is prohibited to:

1. use the App in a manner contrary to §4 of the Terms,

2. use the App to create or justify independent therapeutic decisions without consultation with a medical professional,

3. attempt to circumvent App safeguards,

4. decompile, disassemble, reverse engineer or interfere with the App, except in cases expressly permitted by mandatory provisions of law,

5. use the App in a manner leading to disruption of its operation,

6. provide the Service Provider with unlawful content, in particular in complaint or contact correspondence,

7. use the App to provide medical, pharmaceutical, diagnostic, therapeutic or other professional services to third parties without the Service Provider's separate written consent.

3. The Service Provider recommends that the User not enter into the App data that directly identifies a specific natural person unless it is necessary for the User's own actions on the End Device.

4. The User is responsible for the correctness, completeness and timeliness of data entered into the App.

§8. Local AI model and data entered into the App

1. The App uses a local artificial intelligence model or other local computational mechanisms operating on the User's End Device.

2. AI functions in the App have an auxiliary, informational and reference nature. They are not used to make medical, therapeutic, diagnostic or pharmaceutical decisions.

3. If the App uses a local AI function to prepare an auxiliary explanation of a Result, the data used in that function is processed locally on the User's End Device and is not transmitted to an external AI provider in order to generate that explanation.

4. Data entered by the User into the App is not used by the Service Provider to train external artificial intelligence models.

5. Apart from data transmitted in the minimum scope necessary to check potential interactions, the Service Provider does not have technical access to data entered and stored locally on the User's End Device.

6. Data saved locally on the User's End Device remains under the User's control. The Service Provider does not ensure recovery, export, archiving or migration of data stored solely locally, unless a given function is expressly made available in the App.

7. The User should independently secure their End Device against access by unauthorized persons, in particular if the User stores information in the App concerning medicinal products, dietary supplements or other health-related matters.

§9. Substantive limitations of Results

1. Results are solely general, descriptive, informational and reference in nature.

2. The App and the reference database contained in it:

1. do not constitute an official medical register,

2. do not constitute a complete or officially authorized source of therapy information,

3. may contain errors, inaccuracies, gaps, simplifications, outdated information or ambiguities.

3. Results do not take into account the full clinical context, including in particular all individual circumstances such as comorbidities, age, body weight, pregnancy, lactation, organ function, route of administration, timing, dosage, test results, hypersensitivity, supplementation, stimulants, food or other factors affecting therapy safety.

4. The Service Provider does not guarantee that:

1. every potential problem will be detected by the App,

2. every displayed Result will be complete, correct, up to date or sufficient for any practical use,

3. the absence of an interaction indication means the absence of risk,

4. displaying a potential interaction means that an actual medical threat exists in the User's specific situation.

5. In case of any doubt, professional clinical assessment and the appropriate authoritative sources for the given medicinal product and specific health situation take precedence.

6. No Result constitutes medical, physician, pharmaceutical, diagnostic, therapeutic or legal advice.

§10. Intellectual property rights

1. The App, its structure, interface, graphic elements, name, logo, code, functional layout, reference database and all content made available by the Service Provider are legally protected.

2. When the User starts using the App in accordance with the Terms, the User receives a non-exclusive, non-assignable, non-transferable license to use the App solely for the User's own use and only to the extent necessary to use its functions in accordance with the Terms.

3. The license referred to in section 2 is granted for the time during which the User uses the App in accordance with the Terms.

4. Without the Service Provider's prior written consent, it is prohibited in particular to:

1. copy the App or its elements beyond the scope permitted by law,

2. distribute, publicly make available or sublicense the App,

3. use the App in competitive activity,

4. obtain data from the App in an automated manner unless expressly permitted by law,

5. remove or modify intellectual property rights notices concerning the App.

5. Use of the App does not transfer to the User any intellectual property rights to the App or its elements.

§11. Making the App available and availability of the Service

1. The Service Provider makes the App, all content contained in it, the reference database and Results available on an "as is" and "as available" basis, subject to Users' rights arising from mandatory provisions of law.

2. The Service Provider uses due care to ensure that the App works properly, but does not guarantee uninterrupted, error-free or undisturbed operation of the App.

3. The Service Provider may update the App, its content, functions or reference database, in particular to improve operation, remove errors, increase security, adapt to technical changes, adapt to legal changes or develop the App.

4. The Service Provider may remove, change, restrict or add App functions if this results from technical, security, legal, regulatory, organizational or business reasons.

5. Changes to the App do not deprive the User of rights arising from mandatory provisions of law, in particular rights available to Consumers in the event of non-conformity of a digital service with the agreement.

§12. Liability

1. The Service Provider is liable to the User on the terms specified in mandatory provisions of law and in the Terms.

2. The User acknowledges that they use the App as an informational and reference tool, and that the entire burden of assessing the usefulness of Results and verifying them with a qualified healthcare professional rests with the User.

3. To the fullest extent permitted by law, the Service Provider is not liable for the consequences of:

1. using the App contrary to the Terms or the Intended Use,

2. providing incorrect, incomplete or outdated data by the User,

3. the User making health, medical, therapeutic, pharmaceutical, organizational or personal decisions solely on the basis of Results,

4. failing to consult a doctor, pharmacist or other qualified healthcare professional,

5. treating the absence of an interaction indication as confirmation of the absence of risk,

6. using Results beyond their informational and reference nature,

7. acts or omissions of the operating system manufacturer, connectivity provider, Google Play, payment provider or other third parties,

8. failures, limitations, incorrect configuration or lack of safeguards of the User's End Device,

9. force majeure,

10. unauthorized interference by third parties with the User's ICT environment.

4. In relations with Users who are not Consumers or Entrepreneurs with consumer rights, the Service Provider's liability is excluded to the fullest extent permitted by law, except for damage caused intentionally.

5. A User who is not a Consumer or Entrepreneur with consumer rights undertakes to release the Service Provider from liability and repair any damage, cost or reasonable expense incurred by the Service Provider as a result of third-party claims arising from that User's use of the App contrary to the Terms or the law.

6. Nothing in the Terms excludes or limits the Service Provider's liability for damage caused intentionally.

7. Nothing in the Terms excludes or limits the rights of a User who is a Consumer or Entrepreneur with consumer rights where those rights cannot be excluded or limited under mandatory provisions of law.

§13. Complaints and contact

1. Complaints concerning the functioning of the App or performance of the Service may be submitted by email to: kontakt@pillio.health.

2. A complaint should contain at least:

1. data enabling contact with the person submitting the complaint,

2. a description of the reported problem,

3. where possible, the date and circumstances of its occurrence,

4. the expected manner of handling the matter.

3. The Service Provider handles the complaint without undue delay, but no later than within 14 days from the date of receipt, unless mandatory provisions provide for a shorter period or another procedure.

4. If handling the complaint requires supplementary information, the Service Provider may ask the User to clarify it.

5. Complaint correspondence should not contain health data or other special-category data unless providing it is absolutely necessary to describe the reported problem.

6. If the complaint concerns payment, cancellation of the Subscription, renewal of the Subscription or a refund handled by Google Play, the User should also use the procedures available in Google Play.

7. The provisions of this section do not limit the rights of a User who is a Consumer or Entrepreneur with consumer rights arising from mandatory provisions of law, in particular rights related to non-conformity of a digital service with the agreement.

§14. Personal data and privacy

1. The rules for processing personal data by the Service Provider are described in the Privacy Policy available in the App, in the place where it is downloaded or on the website pillio.health.

2. The App does not require creating an account or logging in to the App.

3. To check potential interactions, the App transmits to the Service Provider's server only the data necessary to perform that check. Other data saved in the App is processed locally on the User's End Device in accordance with the rules described in the Privacy Policy.

4. The Service Provider may process the User's personal data to the extent resulting from email contact, complaints, handling submissions, legal obligations, protection of claims or other activities described in the Privacy Policy.

5. Payments, Subscriptions and part of the purchase-related data are handled by Google Play or the relevant payment provider. The rules for processing data by those entities are set out in their own terms and privacy policies.

6. The User should be aware that information concerning medicinal products, dietary supplements or the manner of using the App may indirectly reveal health information. The User should appropriately protect access to their End Device.

§15. Out-of-court dispute resolution

1. A User who is a Consumer or Entrepreneur with consumer rights may use out-of-court methods for handling complaints and pursuing claims.

2. Information on the possibility of using out-of-court methods for handling complaints and pursuing claims is available in particular from district or municipal consumer ombudsmen, Voivodeship Inspectorates of Trade Inspection and on the websites of the Office of Competition and Consumer Protection.

3. Use of out-of-court dispute resolution methods is voluntary and may require the consent of both parties to the dispute, unless mandatory provisions of law provide otherwise.

§16. Changes to the App and the Terms

1. The Service Provider may change the Terms for important reasons, in particular in the event of:

1. changes in law,

2. changes in App functionality,

3. changes in the payment model or Subscription rules,

4. changes in technical or security requirements,

5. changes in Google Play rules affecting the App or Subscription,

6. the need to clarify provisions of the Terms,

7. the need to adapt the Terms to App development or a change in the manner of providing the Service.

2. The amended Terms will be made available in the App, in the place where it is downloaded or on the Service Provider's website.

3. Unless mandatory provisions provide otherwise, changes to the Terms enter into force on the date indicated by the Service Provider, but not earlier than 14 days after they are made available, subject to technical, security or directly law-driven changes that may enter into force earlier.

4. If the User does not accept the amended Terms, the User should stop using the App and remove it from the End Device.

5. If the User uses the Subscription and does not accept the amended Terms, the User should cancel the Subscription in Google Play before the next renewal.

6. A change to the Terms does not limit the User's rights arising from mandatory provisions of law.

§17. Ending use of the App

1. The User may end use of the App at any time, in particular by uninstalling it or permanently ceasing to use it.

2. Uninstalling the App does not cancel the Subscription. A User who wants to end automatic renewal of the Subscription should cancel the Subscription in Google Play.

3. The Service Provider may restrict, suspend or end making the App or certain functionalities available, in particular for legal, regulatory, technical, security, organizational or business reasons.

4. Ending the availability of the App does not create for the User a claim for continued provision of the Service or for damages, subject to rights arising from mandatory provisions of law.

5. After ending use of the App, data saved locally on the User's End Device may remain on that device until it is deleted by the User, the App is removed or data is deleted in accordance with operating system settings.

§18. Governing law and dispute resolution

1. The Terms and agreements concluded on their basis are governed by Polish law.

2. For Consumers and Entrepreneurs with consumer rights, the choice of Polish law does not deprive them of the protection granted by provisions that cannot be excluded by agreement.

3. Any disputes between the Service Provider and a User who is not a Consumer or Entrepreneur with consumer rights will be resolved by the court having territorial jurisdiction over the Service Provider's address.

4. Disputes with Users who are Consumers or Entrepreneurs with consumer rights will be resolved by the competent common court in accordance with mandatory provisions of law.

§19. Final provisions

1. If any provision of the Terms proves invalid, ineffective or unenforceable, this does not affect the validity of the remaining provisions.

2. Instead of an invalid, ineffective or unenforceable provision, the legal rule closest to its economic purpose and function applies, if this is permitted by mandatory provisions of law.

3. The Terms enter into force on 16.03.2026.